Refunds are processed inside your payment gateway. Our clients use Authorize.net as their payment gateway.
If you need to refund a transaction, login to your Authorize.net account, find the transaction through the Search link, click to the transaction detail page and click the refund button from there.
For transactions that have not yet settled, you can void the transaction.
Please let your donor know that it can take 2-3 days for a refund to make its way back to the donor's account or for a void to cancel out the pending donation. The donor may see the transaction on their bank statement until the refund or void is finalized.
Please see these step by step instructions from Authorize.net:
You can also follow this help video:
If you have trouble get in touch with us or Authorize.net support.